We want your experience with Fluvly to feel simple and stress-free. Here are answers to the questions we get most often.

If you need anything else, just reach out to us at info@fluvly.com. We’re always happy to help.

Where is my order and how can I track it?

As soon as your order ships, you’ll receive a tracking link by email so you can follow it every step of the way.

You can also check your order here anytime:
[Track Order Page URL]

How long does shipping take?

We work quickly to get your order out the door. Most orders follow this timeline:

• Processing Time: 1–2 business days
• Shipping Time: 6–8 business days
• Estimated Delivery: 7–10 business days

You can find more details in our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States. No minimums and no surprises at checkout.

Can I cancel or change my order?

We understand things change. You can cancel or modify your order within 24 hours of placing it.

Just email us at info@fluvly.com with your order number, and we’ll take care of it.

What is your return policy?

If something isn’t quite right, you have 30 days from delivery to request a return.

Items must be unused and in their original condition. You can view full details on our Refund Policy.

How do exchanges work?

You can find more information here in our Refund Policy.

When will I get my refund?

Once we receive and inspect your return, we’ll process your refund back to your original payment method.

Most refunds are issued within 7 business days, depending on your bank or provider.

What if my item arrives damaged or incorrect?

We’ll make it right.

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery, and we’ll send a replacement or issue a refund at no cost to you.

Do your products come with a guarantee?

We offer a 30-day warranty on all purchases. Please refer to our Refund Policy for full details.

Where are you located?

We’re an online store based in the United States, currently serving customers nationwide.

Do you ship internationally?

At this time, we ship within the United States only.

Can I place a bulk order?

Yes, we do offer bulk ordering options.

If you’re ordering for a business or organization, contact us at info@fluvly.com for more details.

How can I contact you?

You can reach us anytime at info@fluvly.com.

We do our best to respond within 1–2 business days.

Security & Order Protection

To keep your information safe, we may review certain orders for security purposes.

If anything looks unusual, we may reach out for verification before processing your order. This helps protect both you and our store.